What is ISO 9001?

ISO 9001 is a set of rules that companies follow to assure that they have the systems needed to meet their customers’ needs. It involves writing procedures, following them, and getting the same audited by an accredited registrar who after satisfying himself (by examining the systems) will certify that the required standards are being followed and will then grant certification.

What are the phases involved in getting ISO 9001 certification.

The phases of ISO 9001 certification consists of two parts i.e., documentation and certification. The documentation part can be done in house or by the help of a consultant. Normally every company takes the services of an experienced consultant to develop and introduce the system. The certification is done by an agency accredited in this regard. The certification agency normally divides into activities into two parts documentation review, which may be done with or without visits to your works and compliance audit that is conducted at your site.

What does it cost to get ISO 9001 certification?

This depends on several factors as size and complexity of operations, number of locations of plants, willingness of owners, type of standards to be implemented etc.

How long does it take to get ISO 9001 Certification.

Depending upon the commitment of the owner-managers, the time taken could be 1 to 3 months.

What is the validity period of ISO 9001 Certification.

An ISO certification is granted initially for a period of three years.

Is there any fine on non-compliance after obtaining ISO 9001 certification?

No there is no provision of any fine in such circumstances.

Advantages of ISO 9001

1. Passport for Global market.
2. Reflect Professionalism.
3. Create credibility among new business segment.
4. Improved quality, reduction in cost.
5. Clarity of responsibility and authority.
6. Better and defined system.
7. Consistent quality and performance.
8. Improved Cycle Time.
9. Structured work culture to drive the process of business.
10. Reduction of variation and waste in supply chain.

By achieving certification to ISO 20000-1 IT Services Certification your organisation will be able to reap numerous benefits such as:

1. Reduction in incidents and improved incident management
2. Improving corporate image and credibility
3. Adoption of an integrated process to the delivery of IT services
4. Reduction in response times and interruptions to IT service
5. Improved management of cost leads to financial savings
6. A culture of continuous improvement
7. Greater understanding of roles and business objectives
8. Ensuring legislative awareness and compliance
9. Protecting the company, assets, shareholders and directors
10. Increased customer satisfaction from internal and/or external customers
11. Provides you with a competitive advantage
12. Enhanced customer satisfaction that improves client retention
13. Consistency in the delivery of your service or product

Achieving ISO 20000 IT services certification

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What is ISO 22301 Certification?

ISO 22301 is an international standard for business continuity management systems (BCMS). It provides a framework for organizations to plan, implement, monitor, and improve their BCM program and helps minimize the impact of disruptions on business operations. It ensures that an organization has the necessary resources and procedures in place to effectively respond to and recover from incidents. ISO 22301 certification provides an independent, third-party verification that an organization’s BCMS meets the requirements of the standard.

Why Get ISO 22301 Certification in India?

ISO 22301 certification is essential for businesses because it demonstrates to customers, suppliers, and other stakeholders that an organization takes business continuity seriously and is committed to minimizing the impact of disruptions on its operations. It also provides a competitive advantage in the marketplace and can help an organization win new business.

In addition, ISO 22301 certification can help an organization improve its BCM program by providing a framework for continual improvement. The standard can also help an organization benchmark its BCM program against other organizations and identify areas for improvement.

ISO 27001 specifies requirements for the establishment, implementation, monitoring and review, Maintenance and improvement of a management system – an overall management and control framework – for managing an organization’s information security risks. It does not mandate specific information security controls but stops at the level of the management system.

The standard covers all types of organizations (e.g. commercial enterprises, government agencies and non-profit organizations) and all sizes from micro-businesses to huge multinationals.

Bringing information security under management control is a prerequisite for sustainable, directed and continuous improvement. An ISO 27001 ISMS therefore incorporates several Plan-Do-Check-Act (PDCA) cycles: for example, information security controls are not merely specified and implemented as a one-off activity but are continually reviewed and adjusted to take account of changes in the security threats, vulnerabilities and impacts of information security failures, using review and improvement activities specified within the management system.

According to JTC1/SC27, the ISO/IEC committee responsible for ISO27000 and related standards, ISO 27001 “is intended to be suitable for several different types of use, including: Use within organizations to formulate security requirements and objectives;

Use within an organization as a process framework for the implementation and management of controls to ensure that the specific security objectives of an organization are met;

The definition of new information security management processes;

Identification and clarification of existing information security management processes;

Use by the management of organizations to determine the status of information security management activities;

Use by the internal and external auditors of organizations to demonstrate the information security policies, directives and standards adopted by an organization and determine the degree of compliance with those policies, directives and standards;

Use by organizations to provide relevant information about information security policies, directives, standards and procedures to trading partners and other organizations that they interact with for operational or commercial reasons;

Implementation of a business enabling information security;

and Use by organizations to provide relevant information about information security to customers.”

VAPT Certification is a technical approach to address security loopholes in the  IT infrastructure of an organization (application, software system, network etc.). Vulnerability Assessment is a process of identifying with an objective not to miss any loopholes. Based on the observation of Vulnerability Assessment with regards to severity, a Penetration Test will be conducted. Penetration Test is a proof-of-concept approach to truly explore and exploit vulnerabilities. This method confirms whether or not the vulnerability actually exists and additionally proves that exploiting it may end up in injury to the application or network. The PT process is mostly intrusive and can actually cause damage to the systems; evidence of the same are captured as screenshots or logs, which further helps to aid remediation.

Process methodology would be:

1. Scanning the network or application
2. Searching for security flaws
3. Exploiting the security flaws
4. Report generation on risk, severity & probability
5. Reassessing the system
6. Final report

What is CMMI?

The Capability Maturity Model Integration, or CMMI, is a process model that provides a clear definition of what an organization should do to promote behaviors that lead to improved performance. With five “Maturity Levels” or three “Capability Levels,” the CMMI defines the most important elements that are required to build great products, or deliver great services, and wraps them all up in a comprehensive model.

The CMMI helps us understand the answer to the question “how do we know?”

1. How do we know what we are good at?
2. How do we know if we’re improving?
3. How do we know if the process we use is working well?
4. How do we know if our requirements change process is useful?
5. How do we know if our products are as good as they can be?

The CMMI also helps us identify and achieve measurable business goals, build better products, keep customers happier, and ensure that we are working as efficiently as possible.

CMMI is comprised of a set of “Process Areas.” Each Process Area is intended be adapted to the culture and behaviors of your own company. The CMMI is not a process, it is a book of “whats” not a book of “hows,” and does not define how your company should behave. More accurately, it defines what behaviors need to be defined. In this way, CMMI is a “behavioral model” and well as a “process model.”

Organizations can be “Rated” at a Capability or Maturity Level based on over 300 discreet “Specific” and “Generic” Practices. Intended to be broadly interpreted, the CMMI is not a “Standard” (ala ISO), so achieving a “Level” of CMMI is not a certification, but a “rating.”

Background

The CMMI was developed at the Software Engineering Institute at Carnegie Mellon UniveRSBVty with representation from defense, industry, government, and academia, and is now operated and maintained by the CMMI Institute, an operating unit of CMU. It is the successor of the popular Software CMM, or SW-CMM. The are multiple “flavors” of the CMMI, called “Constellations,” that include CMMI for Development (CMMI-DEV), CMMI for Services (CMMI-SVC), and CMMI for Acquisition (CMMI-ACQ). The three Constellations share a core set of sixteen Process Areas. There is also a “People CMM,” or P-CMM, that exists outside of the three CMMI Constellations.

Appraisals

There are three different types of appraisals, called “Classes” and they are SCAMPI A, SCAMPI B, or SCAMPI C. The SCAMPI A is the only appraisal method that results in a Maturity or Capability Level Rating. A SCAMPI C is typically used as a gap analysis and data collection tool, and the SCAMPI B is often employed as a User Acceptance or “test” appraisal. The results of a SCAMPI A Appraisal are published on the CMMI Institute Website known as “PARS” and is available for viewing by the public.